Alida

APRIL 28, 2016

And when it comes to corporate culture, Hubspot has touted itself as a “ lovable company.” Many business leaders confess to aspiring to copy Hubspot’s “culture code,” which the company has made public since 2013. If the image that you project doesn’t accurately reflect your culture, current and former employees will call you out.

Employee Engagement 100

Employee Engagement Culture Engagement Handbook 100

Think Customers

NOVEMBER 9, 2023

And right now, 59% of customer service reps are at risk of burnout, including 28% who are at risk of severe burnout, according to Jeff Toister, author of the Service Culture Handbook. Support your employees by making mental health tools available as part of your company’s employee experience program.

Trends 52

Trends Handbook Healthcare Insurance 52

CSM Magazine

DECEMBER 21, 2022

Employee onboarding is becoming a critical part of every organization. A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. Effective onboarding allows your employee to start this new career phase with positivity and enthusiasm.

Handbook 52

Handbook Policies Culture Social Media 52

Experience Investigators by 360Connext

JUNE 24, 2015

It’s more than a manifesto and detailed enough to be a handbook, so read on to see why you should pick it up ASAP! Leadership, Accountability and Culture. Culture must be proven. If you aren’t prepared to tie each action with a result, then culture won’t make a difference. Pioneering the Role of CCO.

Leadership 110

Leadership Chief Customer Officer Handbook Social Media 110

OpinionLab

JULY 15, 2016

Involve employees to build a CX culture. Forrester CXNYC also put significant emphasis on aligning CX efforts with internal corporate culture. Our customer Citi outlined in their main stage presentation how a customer-centric culture is helping them to consistently implement cross-channel CX.

Handbook 60

Handbook Conference Customer Centricity Culture 60

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Building a smart teamwork culture for your support team can always be a challenging task. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place. The Amazement Revolution.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Customer Enthusiast

JUNE 26, 2018

Instead of defaulting to the term itself (knowledge) or an impressive title (Organizational Learner), I challenge companies to consider their workforce, customers, and culture. Rather than burying them on the website or in the employee handbook or annual report, post them prominently in employee work areas.

Handbook 50

Handbook Leadership Culture Connections 50