ShepHyken

DECEMBER 26, 2016

Each week I read a number of customer service articles from various online resources. The Hidden Costs of Poor Internal Customer Service By Joanne Wortman. Integrify) Of course, every business understands the need to maintain a high commitment to providing excellent customer service. The reason is simple.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

ShepHyken

AUGUST 30, 2019

” It shows that Nivea segmented their sun protection products by gender, skin tone, and even age group. You have to do the same for your products and services. Sustain Your Customer Lifetime Value Through Exceptional Customer Service. How do you get your customers to keep coming back?

Loyalty Programs 106

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 106

BlueOcean

MAY 16, 2017

These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. Myth #2: You Sacrifice Your Culture When You Outsource. It does, however, take a very strategic partner to align their solution with your needs, brand, and culture. Respectfully, we disagree.

Contact Center 136

Contact Center Call Center Government Culture 136

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. So, if you want your employees to provide great customer service , treat your employees well. Reassess your employment culture. Create a Culture of Accountability.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49

LiveChat

DECEMBER 9, 2016

Many companies have a large base of customer data. Since customers have different interests, you can group them by their preferences and tweak communication that best suit their needs. It pays off much more than gaining a new customer. Yet, few use it in a smart and effective way.

Customer Engagement 28

Customer Engagement Engagement Strategy Social Media 28

LiveChat

JUNE 8, 2015

Many companies have a large base of customer data. Since customers have different interests, you can group them by their preferences and tweak communication that best suit their needs. If you deliver something atractive to your customers, you’ll keep them engaged. It pays off much more than gaining a new customer.

How To 28

How To Social Media Video Entertainment 28