Culture Energy Is The Answer To Your Culture Challenges
Forrester's Customer Insights
APRIL 20, 2022
There's no such thing as a culture of resilience/innovation/collaboration. There's only culture energy. Learn more.
Forrester's Customer Insights
APRIL 20, 2022
There's no such thing as a culture of resilience/innovation/collaboration. There's only culture energy. Learn more.
Forrester's Customer Insights
NOVEMBER 26, 2020
There’s a saying that “culture is what people do when no one’s looking.” Bosch is internalizing this observation as it transforms into a digital business; the company’s culture directly impacts the way it works and innovates. Cultural transformation is a […].
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Forrester's Customer Insights
DECEMBER 20, 2019
Corporate culture matters because it provides the framework for what and why employees and managers prioritize business objectives and how they go about executing them. Transformation depends on this adaptive workforce that drives and defines the organization.
Michelli Experience
SEPTEMBER 4, 2018
At a deeper level of training, the map must be placed in context to the business’s customer experience culture and strategic goals. In all cases, governance structures are essential to streamline efforts and provide the support needed to foster high-value customer change. Please reach out to us to arrange a time to talk.
Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.
Forrester's Customer Insights
OCTOBER 16, 2023
It’s no secret that many of the challenges in getting value from data and insights are rooted in the need for better data literacy, internal communication, and a stronger data culture. It’s even become the subject of an SNL-worthy (for us data people) satire online. This week, we saw a meaningful move at addressing data […]
Customer Bliss
APRIL 27, 2018
Are some measuring customer satisfaction, some measuring customer effort scores, and some measuring NPS? Know the options available to gain customer insight in addition to customer surveys. For example, is “humanizing” research part of your effort to understand customers’ lives?
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