Culture Customer Care Customers Seminar 
Horizon CX
MARCH 19, 2022
So, what exactly is AI and how are organizations applying it, and most importantly, how does it either enrich or diminish the Customer Experience? As consumers, we encounter AI in many forms and most notably whenever we need to call a customer support line for information or to resolve an issue.
Magellan Solutions
JANUARY 7, 2024
Telemarketing may have built a somewhat unsavory reputation to many customers. And just like sales on its own, telemarketing isn’t just for customers but for businesses that also lay the part of consumers. It also helps them make sound and informed decisions about which customers to call.
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Comm100
JUNE 30, 2016
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”
COPC
FEBRUARY 22, 2019
Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.
Lithium
MARCH 28, 2018
Lithium CX Files: Consorsbank Explains the Importance of Being Customer-Oriented in Today’s Digital World. Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts.
Lithium
MARCH 28, 2018
Lithium CX Files: Consorsbank Explains the Importance of Being Customer-Oriented in Today’s Digital World. Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts.
Lithium
MARCH 28, 2018
Lithium CX Files: Consorsbank Explains the Importance of Being Customer-Oriented in Today’s Digital World. Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts.
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