TechSee

JUNE 16, 2022

In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Call Experts

MARCH 4, 2021

These systems can easily integrate with the CRM and ERM programs you’re using in-house. 5 Tips to Track and Manage Employee Attendance, Call-Outs, and Absences: Develop and record your call-out and absence policy in your employee handbook. Enter employee attendance tracking software.

Handbook 52

Handbook Policies Insurance Government 52

Qualtrics

JULY 23, 2019

She’s the author of The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age and The CRM Handbook: A Business Guide to Customer Relationship Management. Follow Kate for the latest research on CRM and Customer Service. ( @kateleggett ). Before Forrester, she worked in product at KANA Software.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Top Tips For Fostering User Adoption – Discover the top tips for encouraging change to foster product adoption with your customers. . SaaS products often compliment those systems, or enhance those processes in place.

Handbook 52

Handbook Software System Customer relationships 52

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Survicate

MARCH 20, 2019

The result: a list of actionable tips & best practices that will guide you through the ins and outs of putting your customers first. We took those phrases and made them part of our employee handbooks and marketing. When we switched to a CRM and began sending feedback forms to their emails, things became much easier”.

Tips 85

Tips Customer Centricity Social Media Insurance 85

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130