Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Most interestingly, though, the gift continually rewards the customer as the plant grows – and eventually delivers free food. Gamification, for instance. You can see the full list of winners here.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues. Voice Recognition.

Self Service 80

Self Service Customer Service Gamification CRM 80

LoyaltyPlus

AUGUST 4, 2017

The Gap – Who is my customer? Today, a key business challenge is to manage customer relationships effectively by understanding customers and their habits. To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. The Functional Architecture of CRMPlus.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

CSM Magazine

MARCH 13, 2022

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . They also utilise more complete analytic tools.

Self Service 52

Self Service Study Gamification Customer Centricity 52

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management. Learning delivery. Reporting metrics.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

CSM Magazine

DECEMBER 10, 2015

In addition, Intelecom now offers a standard integration to customer service platform, Zendesk. The latest product release is designed to provide increased levels of customisation plus boost agent productivity and deliver a faster, highly personalised customer experience. This provides a strong audit trail from beginning to end.

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

CSM Magazine

APRIL 26, 2024

As customer expectations continue to rise, organisations must adapt quickly and leverage the latest technologies to stay ahead of the curve. The answer is simple: to empower their customers. Customers can now enjoy a seamless, 360-degree view of their end-users, enabling deeper insights and more personalised experiences.

CRM 52

CRM Data Gamification Wait Times 52