SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. This integration provides a holistic view of your customers, from acquisition through retention. The platforms include but are not limited to CRM, email marketing tools, and payment gateways.

Customer Retention 52

Customer Retention Software Gamification e-support 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. It allows you to create surveys for customer and product experiences, including NPS, CES , CSAT, VOC, and more, using its customizable templates in a few minutes.

B2B 52

B2B Tools Feedback Comparison 52

Playvox

NOVEMBER 15, 2022

Working efficiently becomes even more important when costs are rising, agents are hard to hire, and customer service expectations are higher than ever before. Coach And Develop Your Customer Service And Support Team. Overstaffing and understaffing are both workforce scheduling challenges in customer service centers.

ROI 86

ROI Software Management Contact Center 86

SurveySensum

OCTOBER 12, 2023

Here’s a customer review on this limitation. Limited Integrations Integration of feedback management platforms with different CRM and data analytics tools is a must. Best Features The platform uses gamification to enhance user experience Track important metrics like NPS, CSAT, CES , and many more.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Choose a tool that is user-friendly for both your team and your customers. Consider whether the tool can integrate with your existing systems , such as CRM. Gather customer feedback in real-time.

Feedback 52

Feedback Tools Management Knowledge Base 52