ShepHyken

OCTOBER 27, 2023

Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services.

Customer Experience 57

Customer Experience Sports Innovation Feedback 57

Experience Investigators by 360Connext

JULY 24, 2019

The formula for success often didn’t even require gathering customer feedback, let alone responding to it. Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. Change is hard for humans.

Customer Journeys 110

Customer Journeys Culture Customer Centricity System 110

ChurnZero

MARCH 25, 2022

If the data dump can’t happen live, save all written correspondence as a transition task in your CRM or Customer Success platform for future reference and review. Have the tCSM list all customer contacts and describe their personalities. to your CRM and/or Customer Success platform. Customer Success around the web.

How To 98

How To Touchpoint CRM Customer Success 98

Gainsight

FEBRUARY 12, 2019

As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.

How To 81

How To Chief Customer Officer CRM Measurement 81

ChurnZero

MARCH 25, 2022

If the data dump can’t happen live, save all written correspondence as a transition task in your CRM or Customer Success platform for future reference and review. Have the tCSM list all customer contacts and describe their personalities. to your CRM and/or Customer Success platform. First, debrief with the nCSM.

How To 52

How To Touchpoint CRM Customers 52

Alliance by IFS

JUNE 6, 2019

Field service organizations (FSOs) must invest in comprehensive FSM software with integration functionality and capability to streamline communications across multiple systems including CRM, ERP, inventory management or service parts planning , and dispatch and scheduling. Create custom workflows to meet customers’ changing needs.

Self Service 88

Self Service Software System Technology 88

CSM Practice

AUGUST 26, 2019

It is amazing how many organizations do not focus on how to change the behavior of their internal groups to help them understand the behavior of their external customers. Changing management is hard but critical to the success of a CS team. Ultimately, that change in behavior is what delivers your ROI.

System 49

System Customer Success Net Promoter Score ROI 49