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How to Prevent Blind-Side Churn by Identifying and Aligning With Customer Stakeholders

Gainsight

As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Joseph Michelli’s book gives readers a behind-the-scenes look at the hotel company’s secret recipe for success, delivered through interviews with employees and executives in the corporate office and on the ground. The buyers experience is changing and you need to read this book to keep up with changing way sales is undertaken.