ShepHyken

OCTOBER 27, 2023

Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services.

Customer Experience 58

Customer Experience Sports Innovation Feedback 58

Experience Investigators by 360Connext

JULY 24, 2019

The formula for success often didn’t even require gathering customer feedback, let alone responding to it. Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. Change is hard for humans.

Customer Journeys 110

Customer Journeys Culture Customer Centricity System 110

CSM Practice

AUGUST 26, 2019

It is amazing how many organizations do not focus on how to change the behavior of their internal groups to help them understand the behavior of their external customers. Changing management is hard but critical to the success of a CS team. Ultimately, that change in behavior is what delivers your ROI.

System 49

System Customer Success Net Promoter Score ROI 49

Chattermill

MAY 12, 2019

Through these interviews, Michelli came away with a set of fundamental principles, such as the importance of understanding the customers’ changing expectations, developing a training program centered around CX and a consistent experience across hotels, and empowering employees. looks at NPS through an updated lens.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56