Experience Investigators by 360Connext

JULY 24, 2019

The formula for success often didn’t even require gathering customer feedback, let alone responding to it. Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. Change is hard for humans.

Customer Journeys 110

Customer Journeys Culture Customer Centricity System 110

ShepHyken

OCTOBER 27, 2023

Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services.

Customer Experience 59

Customer Experience Sports Innovation Feedback 59

Alliance by IFS

JUNE 6, 2019

Field service organizations (FSOs) must invest in comprehensive FSM software with integration functionality and capability to streamline communications across multiple systems including CRM, ERP, inventory management or service parts planning , and dispatch and scheduling. Create custom workflows to meet customers’ changing needs.

Self Service 88

Self Service Software System Technology 88

CSM Practice

AUGUST 26, 2019

It is amazing how many organizations do not focus on how to change the behavior of their internal groups to help them understand the behavior of their external customers. Changing management is hard but critical to the success of a CS team. Ultimately, that change in behavior is what delivers your ROI.

System 49

System Customer Success Net Promoter Score ROI 49

LiveChat

FEBRUARY 10, 2017

When a customer starts a chat with you, don’t let them wait for your answer – you don’t want them to think that you have put them on hold. The point of having a chat is to communicate immediately – without a queue or delay. Use those tips to keep your communication smooth and clear. Follow up with a customer – feedback.

Customer Experience 28

Customer Experience Customers Communication Feedback 28

Service Untitled

FEBRUARY 17, 2010

As you’re interacting with customers, take note when someone mentions an opportunity where the company could improve. You can also solicit customers for their feedback by asking them, “Is there anything we can do to make our service or product better?&# Also, keep track of customer issues or problems.

Meeting 41

Meeting Poor Customer Service Social Media Resources 41