InMoment XI

APRIL 13, 2022

Customer experience (CX) metrics are a CX program’s bread and butter. But it’s not easy—a CX metric score alone can’t create transformation. CX metrics aren’t one-size-fits-all. CX metrics aren’t one-size-fits-all. How are the metrics of field services, retail, call-center, first-contact resolution, etc.

Metrics 260

Metrics NPS Infographics Effort Score 260

Confirmit

JANUARY 9, 2020

It’s well known that a VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Beyond this, making an ROI-based business case can appear daunting, as it involves a certain amount of work up front.

Infographics 59

Infographics ROI Customer Experience Study 59

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

Customer Guru

DECEMBER 13, 2017

This is, of course, the biggest miss I have seen throughout my experience of working as a CX professional. We shared these insights in our infographic below: Are these challenges still relevant today? Of course, this change has to be driven from the top and aligned strategically with growth. The value of customer experience.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ChurnZero

FEBRUARY 23, 2021

Usually, that’s about 8 or 10 metrics at the most. For those types of scores, I’ve heard executives having anywhere between 8 to 20 different metrics. If you do have a lot, you want to group them by sub-metrics (e.g., You want to create a metric that you can always rely on. You can show ROI really quickly.

Metrics 80

Metrics ROI Customer Success System 80

NetBase

OCTOBER 15, 2018

Social Sentiment is the most important metric available to brands. Not every trend is relevant to your brand, of course – though it’s worth exploring what you see and hear out in the world to assess potential using Social Analytics tools. How to Measure Social Analytics ROI. That’s where Sentiment Analysis comes in.

Trends 52

Trends How To Social Media Analysis 52

SurveySparrow

MARCH 29, 2023

Make infographics that incorporate key ideas, points, statistics, etc. The objective should be to maximize your ROI from the customer. Metrics like customer lifetime value (CLV) tells you how much business your customer brings over the course of their association with you. Create how-to and educational videos.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52