Contact Center Government Return on Investment Technology 
NobelBiz
FEBRUARY 14, 2023
CRM strategies involve using technology to store and analyze customer data and automate and streamline sales and marketing processes. In a contact center, facilitate managing the large volume of daily customer interactions by using essential CRM strategies. This can lead to increased customer loyalty and repeat business.
NICE inContact
OCTOBER 17, 2019
Across agencies in federal, state and local governments, the experience imperative is every bit as crucial (I would argue, in many cases even more so) to fulfilling agency missions. Like their private sector peers, the front line for engagement with government agencies lies in the contact center. Call recording?
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Think Customers
JULY 19, 2021
Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. These changes, while led by private industry, are now expected in government services as well. How fast is your move toward cloud contact centers?
NobelBiz
MAY 7, 2024
This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities. These factors will significantly influence the success of the technology in your call center.
BlueOcean
MARCH 30, 2018
Michael’s Hospital in Toronto, Ontario, we discussed how securing long-term partnerships with service suppliers like outsourced contact centers can impact your overall business objectives. We can’t take an RFP template that was written for manufacturing and use it verbatim for sourcing a contact center. Best Total Value.
BlueOcean
APRIL 18, 2017
To explore how sourcing professionals approach the challenge of securing long-term partnerships with service suppliers like outsourced contact centers, we recently sat down with Peter Longo, Director of Strategic Sourcing and Logistics at St. Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible.
ShepHyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.
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