CX Accelerator
OCTOBER 3, 2019
Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts. Leave us a comment.
CX Accelerator
OCTOBER 3, 2019
Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts. Leave us a comment.
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CX Accelerator
OCTOBER 3, 2019
Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts. Leave us a comment.
Lumoa
APRIL 28, 2024
Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.
Lumoa
NOVEMBER 30, 2022
Another great idea to explore is offering a digital sales agent that is voice-enabled. Ideally, this would allow for customer voice recognition, meaning that users may speak their request rather than type it. This may be especially useful for your young, elderly, or disabled customer demographic.
Playvox
SEPTEMBER 30, 2022
Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. But as a contact center leader, you play a big role in breaking down these stereotypes. Showcase Your Customer Support Team Progress.
Confirmit
FEBRUARY 25, 2019
Check the list below to find out about the process, a few changes we’ve made this year, and a couple of tips to ensure you impress the judges. Tell us how that reduced calls into the contact center and how that reduced costs, for example. One more tip. Ready to enter the ACE Awards but still have a few questions?
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