Contact Center Customer Experience Professionals Employee Experience Management 
TechSee
AUGUST 14, 2023
Blake is also the author of two books on customer experience, including “The Customer Of The Future”, which was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.
CX Accelerator
MARCH 9, 2020
I could see the writing on the wall and feared that my role in managing social media and PR for a local boutique agency might soon be in jeopardy. I didn’t know much about contact centers at the time, but I loved the idea of working from home, and the hiring manager impressed me. The work is also complicated.
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CX Accelerator
MARCH 9, 2020
I could see the writing on the wall and feared that my role in managing social media and PR for a local boutique agency might soon be in jeopardy. I didn’t know much about contact centers at the time, but I loved the idea of working from home, and the hiring manager impressed me. The work is also complicated.
Customer Guru
AUGUST 8, 2018
Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Bruce is widely regarded as a customer experience visionary.
CX Accelerator
SEPTEMBER 24, 2019
Most people know what salespeople or customer service representatives do. But it’s not usually the case that Customer Experience professionals experience the same level of understanding about what they do and what their job roles are for.
CX Accelerator
SEPTEMBER 24, 2019
Most people know what salespeople or customer service representatives do. But it’s not usually the case that Customer Experience professionals experience the same level of understanding about what they do and what their job roles are for. Their values and what they feel truly matters.
Think Customers
MARCH 21, 2023
The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Improving the employee experience in this way ultimately enhances the customer experience as well.
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