Blake Morgan

JUNE 13, 2023

      Most companies understand the importance of their frontline workers interacting with customers daily. But how many will build a customer experience strategy around them? At JetBlue Travel Products, the contact center is in the middle of everything the company does–literally and figuratively.

Contact Center 59

Contact Center Strategy Travel Customer Confidence 59

Vonage

NOVEMBER 10, 2016

Voice of the customer: What is a feedback loop and how can it help your brand? Avoiding burnout through games, scoreboards and empowerment in your contact center. The post Speed creates customer confidence: what is the velocity of your customer service? appeared first on Blog | NewVoiceMedia.

Customer Confidence 274

Customer Confidence Customer Service Contact Center Banking 274

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Data Contact Center Software Management 52

Vonage

MAY 30, 2017

The Top 10 Contact Centre Technology Awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. Speed creates customer confidence: what is the velocity of your customer service? You need 120%.

Technology 120

Technology Customer Confidence Customer Service Marketing 120

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. Confident, happy, and proud employees are going to serve customers with pleasurable experiences ensuring that they return soon and make future purchases.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60