Contact Center Customer Confidence Customer Service Training Technology 
Vonage
NOVEMBER 10, 2016
Our customers notice our efforts, too. And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand?
ShepHyken
NOVEMBER 14, 2016
Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen. Sharpen) Customer service research: people are less patient; need their omni channel inquiries solved quickly. My Comment: Here is some interesting info on customer support. Follow on Twitter: @Hyken.
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