BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. at Blue Ocean. Constant and Effective Communication.

Contact Center 156

Contact Center Gamification Transportation Travel 156

BlueOcean

DECEMBER 17, 2018

trillion, according to data from Deloitte , which is more than a quarter of annual retail sales. Of course, greater retail sales inevitably lead to higher call volume in the contact center. Here are some key tactics for coping with holiday spikes in the contact center. Constant and Effective Communication.

Contact Center 136

Contact Center Gamification Retail Course 136

COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. Contact Center Training: A Digital Leap Forward The way we train new hires at contact centers has changed drastically.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Playvox

NOVEMBER 16, 2021

Having expanded beyond the UK to New York and Hong Kong, the company had to quickly pivot with pandemic lockdowns in place from brick-and-mortar retail to mostly e-commerce. The company’s contact center team shifted to a remote workplace just as Sweaty Betty – and the entire athleisure industry – started to see significant market growth.

Management 78

Management Contact Center Gamification Retail 78

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. The two fields attracting the most AI investment last year were automated AI-powered customer service agents, which raised $4.5 Contact Center workload management. Agent decision support.

Technology 122

Technology Customer Service Contact Center Gamification 122

Natalie Petouhof

MAY 11, 2016

digital retail, supply chain, payments, ‘ubiquitous-channel’ retail). • Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels.

Case Study 40

Case Study Study Innovation Leadership 40

Natalie Petouhof

FEBRUARY 21, 2016

examples: digital retail, supply chain, payments, omni-channel retail). Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels. (examples: talent management).

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40