Contact Center Customer Care Employee Experience Omni-Channel 
BlueOcean
NOVEMBER 13, 2023
As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. The modern customer journey is complex and constantly evolving.
BlueOcean
APRIL 28, 2020
And in the world of customer care, an industry that has felt the entire spectrum of effects – from drought to tsunami – we’re asking the big questions in anticipation of a better future. And then there’s the intangible issues – in particular, employee engagement and corporate culture. We emerge stronger than ever.
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Call Experts
FEBRUARY 12, 2020
Three primary trends are driving the customer care industry: diversified cloud-based solutions. omnichannel management that supports digital transformation. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape.
Kustomer
JUNE 7, 2022
We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Omnichannel Customer Experience. Research shows companies with excellent CX have employees that are 1.5X
BlueOcean
NOVEMBER 29, 2023
At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked. We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients.
Think Customers
SEPTEMBER 21, 2022
On one hand, they’re looking to provide customers with excellent service while providing omnichannel engagement in customers’ preferred channels. These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. A cycle is created.
BlueOcean
DECEMBER 13, 2022
In other words, a loyalty program (and loyalty in general) is inextricably tied to your customer experience and, therefore, to your customer care program. That said, when issues arise, loyalty members seeking support don’t always turn to the contact center team first.
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