NobelBiz

MAY 3, 2022

In the contact center landscape, retention, productivity and engagement levels are the KPIs every manager wants to increase, and employee recognition is a key aspect of performance management.

Contact Center 52

Contact Center Strategy Engagement Management 52

NobelBiz

APRIL 18, 2022

Assess your call center agent satisfaction Measuring client satisfaction is obviously necessary for assessing the quality of the service and the experience provided. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

SEPTEMBER 5, 2023

Maintaining an optimal connection rate ensures that agents engage with customers effectively, ultimately impacting customer satisfaction, sales, and overall operational efficiency. Network Quality: Even with the best dialer system, the quality of the telecommunication network is critical.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

NobelBiz

APRIL 27, 2021

As a result, engaging in contact center solutions and technologies yields significant returns for companies. How can a contact center solution enhance customer loyalty? What tools and options should the contact center Software include? There are many advantages of using AI in call centers.

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

JANUARY 17, 2022

Both chatbots and virtual assistants can assist desktop and mobile users, and training them about interactive voice response (IVR) might minimize the number of support engagements per call. At NobelBiz, we offer solutions for call centers that are designed with enterprise-level reliability and security standards in mind.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

APRIL 25, 2023

We have over 20 years of experience offering comprehensive and personalized solutions to contact centers worldwide. Our telecommunication services and cloud contact center solution can meet the needs of any contact center, regardless of size, industry, or activity (Inbound, Outbound, or Mixed).

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

FEBRUARY 22, 2022

The following are the primary benefits and avantage of hosted VoIP phone systems for contact centers telecommunications : Improved flexibility and mobility With a VoIP system, you can answer calls from anywhere! Do you require a professional and fast assessment of your Contact Center’s telecommunications requirements?

Contact Center 52

Contact Center Telecommunications Call Center System 52

NobelBiz

APRIL 11, 2022

If your call center net promoter score is low, follow these five recommendations to enhance it through customer engagement. Split your contact center clients into groups and focus on one of them Segmentation will considerably assist you in correctly targeting your clients and running specialized marketing.

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Many of today’s call centers do not rely solely on traditional phone lines.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. What is CTI – Computer Telephony Integration – in Call Centers?

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

APRIL 5, 2022

It allows consumers to transition from one channel to another while contacting the firm. This makes customer engagement more tricky than before. That is why contact centers must adapt a true omnichannel technology that can bring all communication channels into one platform while also creating a comprehensive history of each customer.

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

NobelBiz

MAY 2, 2022

And here are the advantages of call routing: Improved customer experience and engagement Contact centers may ensure that their clients are constantly serviced by competent agents who have the ability to properly handle caller concerns by adopting skill-based routing.

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

NobelBiz

SEPTEMBER 21, 2020

Forced by the Pandemic, call centers, and contact centers have moved remote on a massive scale , closing down physical offices in favor of virtual ones. Social media brand engagement jumped to 80% , with more and more consumers reverting to other means of communication for their issues. More details here. The best part?

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

MARCH 14, 2022

Set up A/B testing to fine-tune the raw material and discover the most efficient language for persuading and engaging clients over the phone. At the same time, it enables the construction of a collaborative platform to orchestrate all the actions of all contact center agents while also efficiently monitoring their performance.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52

NobelBiz

JUNE 7, 2021

This is why certain telecommunications firms have created UCaaS solutions. For a few years now, businesses including contact centers have relied heavily on Cloud technologies. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

FEBRUARY 23, 2023

This is why certain telecommunications firms have created UCaaS solutions. For a few years now, businesses including contact centers have relied heavily on Cloud technologies. The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52