NobelBiz

MAY 16, 2023

Hosted contact centers are the wings that enable businesses to soar and reach new heights of customer satisfaction, with the cloud as their limitless sky. Christian Montes – Executive Vice President Client Operations What is a Hosted Contact Center? Let’s see why.

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40

NobelBiz

MAY 2, 2023

Companies now have to invest in data, technology, and omnichannel communication to supplement the lack of contact in the voice strategy. Main Struggles in Outbound Lead Generation The main struggles in outbound lead generation include low contact and conversion rates. Learn more here.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

NobelBiz

JANUARY 10, 2021

The answers are of course fully automated, but the customer and brand relationship is authentic and very real. This means that the impact in terms of customer experience can be potentially and exceptionally positive for your call center performance. Whatever your reasons for integrating a chatbot within your call center.

Call Center 52

Call Center Chatbots Virtual Agent Contact Center 52

NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression. Open communication fosters acceptance and engagement. It is also essential for strategic decision making.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

NobelBiz

JANUARY 18, 2021

Today more than ever, it is a perfect support tool and a true key component of the omnichannel strategy. However, when it comes to contact centers, the strategy involves planning, analysis, and above all numbers. This KPI is calculated monthly and allows you to determine the new, most active, and engaged users.

Chatbots 52

Chatbots Metrics Contact Center Analysis 52

NobelBiz

AUGUST 3, 2021

Omnichannel is the future Social media, mobile applications, webchats, in-store interaction, shops or agencies… the proliferation of contact points between companies and customers nowadays necessitates the adoption of a truly omnichannel technology. The same holds true for the contact center industry.

Contact Center 52

Contact Center How To Omni-Channel Social Media 52

NobelBiz

MARCH 14, 2023

You can overcome these challenges by investing in : Technology solutions that guarantee regular updates, accurate data analysis, and compliance adherence, such our own Omnichannel Contact Center Solution Omni+. Which is integrated with our OMNI+ cloud contact center omnichannel solution.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

NobelBiz

NOVEMBER 9, 2021

This indicator represents the total of a customer’s discounted profits over the course of his or her lifetime. It is what a client gives to a firm during the course of their “relationship.” To us, a promise is an engagement, and our support and help for the Contact Center industry is and will always be timeless.

Customer Centricity 52

Customer Centricity Strategy Contact Center How To 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center Software Call Center Call Recording 52

NobelBiz

APRIL 18, 2022

Contact center technology allows organizations to meet the demands of their customers through improved call center operations. Contact center technology is also a way to reduce the time and cost of customer service. Many contact centers are using integrated omnichannel technologies.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

MAY 11, 2021

Of course, it’s not straightforward, but once you get the hang of it, writing a script will become less and less difficult. For one thing, the script keeps the dialogue structured and engaging, allowing you to bring up all of the important aspects of the call without worrying about what you’ll say afterward.

Contact Center 52

Contact Center How To CRM Sales 52

NobelBiz

OCTOBER 24, 2023

With Customer Experience Maps, we chart a course toward unrivaled customer satisfaction, operational efficiency, and enduring customer relationships – all essential treasures on the path to service excellence. They can include activities such as visiting a website, reading a product review, or engaging with customer service.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. The first step is, of course, communication with your team.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

JANUARY 17, 2022

The AHT is a KPI that contact centers always strive to improve. Of course, there are rational answers to this organizational challenge, including reducing call center AHT while also ensuring quality work and performances. In today’s context, businesses must have the necessary competence to adopt omnichannel capabilities.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

APRIL 5, 2022

Reducing Average Handle Time Of course, every customer service manager wants to enhance traffic flow while lowering expenses. Furthermore, empowering contact center personnel to manage the quantity of calls in their personal queue might incentivize them to minimize call times when queues surpass a specific level.

Contact Center 52

Contact Center Call Center How To First Call Resolution 52

NobelBiz

NOVEMBER 15, 2022

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. The way to tackle this issue is to create a contact center infrastructure that can simplify procedures and centralize data.

Call Center 52

Call Center Contact Center How To Contact Center Software 52

NobelBiz

APRIL 25, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz NobelBiz designed its Telecom services and Software solutions to drive growth while significantly reducing costs. The AHT is a KPI that contact centers always strive to improve. Check out 8 Ways To Reduce Call Center Attrition Rate in this article.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

SEPTEMBER 21, 2020

Forced by the Pandemic, call centers, and contact centers have moved remote on a massive scale , closing down physical offices in favor of virtual ones. Social media brand engagement jumped to 80% , with more and more consumers reverting to other means of communication for their issues. The best part?

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences. But NobelBiz Omni+ is different.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

JUNE 6, 2021

It comprises a wealth of information, such as strategic choices, various touchpoints, departments engaged, IT systems, and any other data unique to your company. You could, for example, uncover new methods for customers to engage with you. You may accomplish this with the aid of omnichannel software or a cloud contact center solution.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Touchpoint 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

JUNE 7, 2021

While VoIP is a single mode of communication, UCaaS is multi-modal: web conferencing, chat, video conferencing, status display, screen sharing, handshake support, connection with CRM and third-party applications, CTI, and, of course, VoIP and WebRTC to power the audio.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

FEBRUARY 23, 2023

While VoIP is a single mode of communication, UCaaS is multi-modal: web conferencing, chat, video conferencing, status display, screen sharing, handshake support, connection with CRM and third-party applications, CTI, and, of course, VoIP and WebRTC to power the audio.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52