Opinionator

NOVEMBER 29, 2020

When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Don’t be fooled – these methods are equally redundant, not providing real time feedback – and will not deliver insights on guest satisfaction or guest experience. See the example below: .

Feedback 88

Feedback Case Study Guest Experience ROI 88

ReviewTrackers

AUGUST 30, 2017

On another note, consumers are taking more control over their healthcare options, and this is a trend that’s already taking place. Check out how today’s consumers make decisions in our 2017 Local Search Report. The good news is that restaurants can create better guest experiences with data. Focus on Local SEO.

Connections 50

Connections Customer Journeys Healthcare Banking 50

ENGAGE.cx

OCTOBER 13, 2016

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A Connected Customer Engagement solution like ENGAGE.cx

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

North Highland

SEPTEMBER 16, 2019

Summer 2019 provided the timeshare industry with its first glimpses of a shifting consumer landscape. This shift sees all industry players reexamining product offerings, marketing, and sales processes as traditional consumers begin to wane and the next generation of buyers comes into view.

Travel 45

Travel ROI CRM Entertainment 45

Opinionator

NOVEMBER 29, 2020

When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Don’t be fooled – these methods are equally redundant, not providing real time feedback – and will not deliver insights on guest satisfaction or guest experience. See the example below: .

Feedback 52

Feedback Case Study Guest Experience ROI 52

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

delighted

JANUARY 28, 2020

Administering feedback programs in this manner is time consuming and complex. If surveys are sent too long after a purchase/interaction, customers will more than likely forget the critical details of their experiences. In the case of consumables, like food, that point would be soon after delivery.

NPS 43

NPS Survey Ecommerce Hotels 43

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Currency Alliance

OCTOBER 11, 2018

Many of these are experience-enhancers which double up as upselling platforms. As one example, StayNTouch, a property management system vendor, claims its mobile check-in technology enabled the Fontainebleu Hotel to profitably and significantly increase upsales of late checkouts. Restive guests: understanding hospitality loyalty.

Hotels 40

Hotels Hospitality Loyalty Travel 40

delighted

MAY 10, 2017

Administering feedback programs in this manner is time consuming and complex. You can typically pinpoint the optimal survey point by starting with the delivery date and adding just enough time for the customer to fully experience the product. In the case of a consumable like food, that point would be soon after delivery.

NPS 41

NPS Survey e-support Hotels 41