Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
Retently
APRIL 18, 2024
The difference between Promoters and Detractors gives us the NPS score, helping businesses understand where they stand in terms of customer loyalty. In this context, in-app NPS (Net Promoter Score) surveys prove to be essential tools. Monitoring NPS scores is key. Yet, it’s not just about asking smart questions.
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ProProfs Chat
SEPTEMBER 9, 2020
You don’t want your efforts to backfire like this. Net Promoter Score. Net Promoter Score or NPS is a customer loyalty metric that measures how likely someone is to recommend your brand to their friends and family. The final score is calculated by subtracting the percentage of detractors from the percentage of promoters.
Lumoa
FEBRUARY 9, 2023
Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. It is trusted by 92% of consumers. In comparison to traditional marketing or advertising, CGC is an authentic and important part of a robust content strategy.
Playvox
NOVEMBER 15, 2022
This employee self-service not only has a positive impact on engagement, but it takes the manual effort away from team leaders — letting them be more productive and efficient with their time. . Understaffing leads to paying more in overtime, poor adherence to SLAs, low CSAT and NPS scores, high levels of customer churn , and agent attrition.
Playvox
MARCH 12, 2023
In turn, this can cause less than optimal customer satisfaction scores. But more than half (54%) of consumers in a Zendesk survey said it feels like customer service is an afterthought for most businesses they interact with — that’s not the feeling you want customers to walk away with.
Team HGS
NOVEMBER 21, 2017
8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business. The best way to describe AR is a blur between virtual reality and gamification. Here we dissect CX Trend No.8:
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