InMoment XI

FEBRUARY 7, 2024

The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Instead, 71% of consumers expect personalization from the businesses they choose.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

delighted

JANUARY 28, 2020

When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. Selecting the precise time to solicit feedback from your customers can have a huge impact on both the quality and quantity of the responses you receive. If you send your NPS survey too early, your customers may not have a full story to tell.

NPS 44

NPS Survey Ecommerce Hotels 44

Opinionator

NOVEMBER 29, 2020

Defecting customers cannot be salvaged. Comment Cards Replacements … or Why Have a Digital Customer Comment Card? When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Online surveys, embedded on your site. See the example below: .

Feedback 94

Feedback Case Study Guest Experience ROI 94

Opinionator

FEBRUARY 22, 2021

Defecting customers cannot be salvaged. Comment Cards Replacements … or Why Have a Digital Customer Comment Card? When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Online surveys, embedded on your site. See the example below: .

Feedback 86

Feedback Case Study Guest Experience ROI 86

Opinionator

NOVEMBER 29, 2020

Defecting customers cannot be salvaged. Comment Cards Replacements … or Why Have a Digital Customer Comment Card? When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Online surveys, embedded on your site. See the example below: .

Feedback 88

Feedback Case Study Guest Experience ROI 88

Opinionator

NOVEMBER 29, 2020

Defecting customers cannot be salvaged. Comment Cards Replacements … or Why Have a Digital Customer Comment Card? When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Online surveys, embedded on your site. See the example below: .

Feedback 52

Feedback Case Study Guest Experience ROI 52