TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Qualtrics

JULY 23, 2019

Ben Bajarin- Bajarin is the Principal Analyst Consumer Market Intelligence at Creative Strategies, Inc. where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Learning a new software can be a real time consuming task, especially when it’s being rolled out to a whole company, or multiple different departments. SaaS products often compliment those systems, or enhance those processes in place.

Handbook 52

Handbook Software System Customer relationships 52

ProProfs Chat

MARCH 26, 2020

Apparently, 42% of consumers say that they prefer live chat functions because they don’t have to wait on hold. How to Manage Multiple Customers: Small Operator Handbook. You can integrate your favorite CRM tool with ProProfs Chat in seconds. Making Visitors Wait too Long for Resolution. You can see them as stages too.

How To 89

How To Knowledge Base Customers Handbook 89

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Help Scout

SEPTEMBER 28, 2021

And with more companies than ever competing to hire from the same pool of highly skilled talent, it’s important to ensure your company’s hiring process is delightful, engaging, and worth the time-consuming journey for everyone involved. Lever We couldn’t run our remote hiring process without a hiring applicant tracking system.

Effort Score 125

Effort Score Multi-Channel Feedback e-support 125