Remove Connections Remove Self Service Remove System Remove Wireless
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Smart Home Support – 4 Key Technologies to Simplify Service

TechSee

While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. That’s why many vendors are turning to self-service options for effective Smart Home support.

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How AI Technologies Can Facilitate the 5G Rollout

TechSee

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. billion subscribers worldwide – 20% of global connections — by 2025. Job Verification.

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Why is my smart device making me feel dumb? The challenges of onboarding IoT devices

TechSee

Then James installed a smart sprinkler system. While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Companies have taken notice of consumer preference for self-service.

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5 Ways Home Security Firms can Boost CX with Visual Assistance

TechSee

These safety precautions have given way to the era of remote technical support, where a technician can advise or guide a customer on how to unbox, install, or troubleshoot their home security system in DIY mode. Make home alarm system troubleshooting easy and simple. Enter Visual Assistance. What is Visual Assistance?

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What 3G Sunsetting Means for Home Security Firms

TechSee

3G sunsetting is a significant step in the evolution of wireless communication. As this 3G upgrade to 4G shift occurs, service providers will shut off the cellular infrastructure required to operate communication devices on the 3G networks. Visual Assistance for 4G Home Security System Upgrades.

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Smart Home Market Analysis – Expectations vs. Reality

TechSee

While the connected home market is growing steadily, it certainly has not exploded. In fact, according to PwC’s 2017 consumer study of the IoT and the connected home, while 81% of consumers are aware of smart technology, only 26% actually own a smart device. Interoperability and Stability. Steps to overcome obstacles to adoption.

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Customer retention in the telecom industry – new thinking

TechSee

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. She is instructed to reboot her router, reports that she is now connected and hangs up. Shoddy self-service.