omnichannel 
ShepHyken
JANUARY 12, 2022
There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel. I have had many conversations with clients about the omnichannel experience, and I’ve even shared content about it with our subscribers in the Shepard Letter and my videos. So, now does omnichannel make sense?
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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Comm100
FEBRUARY 23, 2021
Comm100’s live chat is also available on mobile, meaning that your employees can assist customers anywhere — whether it’s from a desktop or their own mobile device. – Use social media as a key customer service channel. Social media means connecting with billions of users, and customers love it for its convenience.
ShepHyken
MARCH 3, 2019
The future is here, and the customer experience is better because of it. 4 Brands That Mastered the Omnichannel Experience by Erin Ollila. Smarter CX) Take a look at how 4 brands are mastering omnichannel customer experiences across different industries. Some companies do this better than others.
ShepHyken
MARCH 18, 2019
Why Omnichannel is the Future of Customer Interactions (And How You Can Get Started) by Josh Brown. B2Community) Give your customers the seamless, expertly integrated buying experience they expect and your company becomes the real winner. This article shares wisdom on the importance of an omnichannel strategy.
ShepHyken
JUNE 1, 2020
Here you’ll find some “workarounds” for those times you are short-staffed and want to maintain your support center’s reputation for excellent service. Improving Customer Experience By Creating An Omnichannel Experience by Cameron Weeks. Rebuilding the Economy Around Good Jobs by Zeynep Ton.
CSM Magazine
DECEMBER 29, 2022
As business banking becomes an increasingly digital experience, providing customers with meaningful online support must be a top priority for banks. The key to success is an omnichannel customer service approach that makes it easy for business owners and their teams to get assistance when they need it.
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