Connections Customer Service Training Magazine Sales 
TechSee
JUNE 16, 2022
Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees.
ShepHyken
FEBRUARY 10, 2021
I was reading an article by Jeff in a magic magazine. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person. Everything that happens leading up to the sale is part of the customer experience.
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ShepHyken
AUGUST 6, 2023
25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I Connect with Shep on LinkedIn.
ShepHyken
NOVEMBER 27, 2023
20+ Customer Experience Statistics for 2023 by Fernanda Alvarez Pineiro (Startups.co.uk) First impressions go a long way and that is certainly true when it comes to customers piecing together their opinion of your business. As a business, you should be thinking about ways to improve the customer experience to stay competitive.
ShepHyken
DECEMBER 3, 2023
My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Often, this falls into the marketing and/or sales departments. At the heart of business growth is a marketing and sales strategy.
ShepHyken
JUNE 13, 2022
(CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. It was originally established in London as a way to expand newspaper sales. If you say the word “subscription,” most people think of magazines and newspapers. This grew to 29% by 2018.
ShepHyken
FEBRUARY 25, 2019
My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders. It drives word-of-mouth referrals.
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