Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Avaya

FEBRUARY 7, 2017

Build/embed custom communications into the CX: Hoteliers can tap into new engagement opportunities by creating or embedding custom, real-time communication capabilities into the customer experience. For example, they can uniquely differentiate themselves by embedding video into the mobile customer experience.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. Each day started with breakfast, of course. Everything is bigger in Dallas and our guest speaker was no exception. First Stop: Charlotte.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Michel Falcon Experience

MARCH 17, 2023

If you’re looking to connect with me online, I am at Michele Falcon everywhere, whether it’s LinkedIn or Instagram, Twitter so connect with me there. I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. Of course it does.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

SurveySparrow

DECEMBER 20, 2018

Of course, you shouldn’t judge anyone, let alone the unfortunately tired and tied-up parents, but wouldn’t it cross your minds all the same? Employee churn has been the highest in ten years, and only 15% of the total employees has been revealed to be engaged in their jobs. That they are ‘not brought up well’?

Culture 69

Culture Company Policies Employee Engagement 69

Currency Alliance

OCTOBER 11, 2018

Phocuswright, a travel market research company, found that OTAs have been growing their share of the online travel market, putting them on course to reach a 40% share by 2020, while the share owned by hotel websites declines. Restive guests: understanding hospitality loyalty. Slow tech adoption in the experiences space.

Hotels 40

Hotels Hospitality Loyalty Travel 40

LiveChat

FEBRUARY 15, 2016

Of course it’s a good thing, because it means that they wouldn’t be a right fit for the company’s culture. This helps them feel emotionally connected to the company and to their jobs. For example, a customer has ordered a dress, which she needs to get as soon as possible, for her engagement party.

Customer Service Training 28

Customer Service Training Training Customer Service Exercises 28