SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

Alida

FEBRUARY 1, 2017

In a world abundant with choice, how can companies win the long-term loyalty of customers? The study, called Wantedness, reveals eye-opening insight on what it takes to attract and retain customers. Make your customers’ lives easier. Having great products alone doesn’t win customer loyalty.

Study 100

Study e-support Competitive Advantage Touchpoint 100

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 150

Customer Service Training Course Training Customer Service 150

Call Experts

OCTOBER 5, 2023

Enhancing Customer Satisfaction High-quality call centers like Call Experts are adept at resolving customer issues promptly and efficiently. This leads to increased customer satisfaction, which fosters loyalty and repeat business. A satisfied customer is more likely to become an advocate for your brand.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Enhancing Customer Satisfaction High-quality call centers like Call Experts are adept at resolving customer issues promptly and efficiently. This leads to increased customer satisfaction, which fosters loyalty and repeat business. A satisfied customer is more likely to become an advocate for your brand.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Grade.us

APRIL 2, 2018

An economic moat is the competitive advantage one company has over their competitors. They're attentive to customer reviews, focused on providing exceptional customer service. If your business is exceptional it won't stay that way. You give customers something they can't or won't get anywhere else.

Ecommerce 38

Ecommerce Competitive Advantage Exceptional Customer Service Innovation 38

Magellan Solutions

APRIL 4, 2024

Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What if a single strategic move could unlock that powerful competitive advantage? But that’s not all!

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

Calabrio

OCTOBER 3, 2019

More freedom for employees means greater freedom to achieve more, for themselves, customers and the business. Use autonomous self-scheduling via innovative WFM to: 1. As CX takes center stage, everyone has an important part to play and therefore the emphasis should be on giving CSRs permission to delight customers in their own way.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145