Horizon CX

DECEMBER 1, 2023

Like a salesperson tailoring their pitch to address specific buyer needs, CX leaders must emphasize how a customer-focused approach directly contributes to achieving strategic milestones. Apple: Customer-Centric Innovation in Technology Apple is known for its ability to anticipate and address the perceived needs of its customers.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

ijgolding

APRIL 21, 2015

These Days, it’s All About Competitive Advantage. Success in the marketplace today requires much more than innovative products and a strong brand identity. Customers are more demanding, products are often cloned or imitated and markets have become “commoditised.” PART 2: What’s Your Competitive Advantage?

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Verint

MARCH 7, 2018

Verint’s John Goodson, SVP & GM, Products, Customer Engagement Solutions, hosted an invitation-only CIO/Executive Roundtable and Dinner on the topic of Robotics and Artificial Intelligence (AI) on February 21 in Atlanta’s Perimeter area. 60% of all attendees did not yet have a defined automation and AI strategy or plan.

Healthcare 27

Healthcare Competitive Advantage Transportation Hospitality 27

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Colin Shaw. Maxie Schmidt. Melinda Gonzalez. Rachel English.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

AWS Machine Learning

MARCH 28, 2024

AWS has also seen a robust new customer pipeline and active migrations, with many companies opting to move to AWS for the agility, innovation, cost-efficiency, and security benefits it offers. One example of this is their investment in chip development.

Innovation 110

Innovation Telecommunications System Travel 110