ShepHyken

MAY 18, 2018

Comparing the nuances of your product’s benefits versus those of your competitors can be extremely challenging in today’s competitive environment, and focusing on these comparisons is not guaranteed to lead to a profit for your brand. allow customers to share with others online about their experiences with your brand.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

GetFeedback

DECEMBER 21, 2018

After having a positive experience with a company, 77% of customers would recommend it to a friend. 32% of all customers would stop doing business with a brand they loved after one bad experience. ( online adults shop more with retailers that offer consistent customer service both online and offline. New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Kayako

MARCH 14, 2022

How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. We know that customers hate to wait. Customer Churn.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

Joe Rawlinson

JULY 10, 2019

According to Forbes, companies have lost $75 billion in 2018 owing to poor customer service, and this number has risen by $13 billion since 2016. The last thing any company would want is lost customers and the resultant loss in revenue. One in two millennials has complained about a brand on social media.

Customer Service 130

Customer Service Customer Journeys Social Media Poor Customer Service 130

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. Customer Experience A product might meet your needs in terms of features and price. Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Manage Your Social Media.

Tips 133

Tips Self Service e-support Social Media 133

ProProfs Chat

AUGUST 8, 2019

In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. That means not only did they compromise on service, but also on the quality of the food. Due to deteriorating taste, the brand started facing issues like: Customers getting price sensitive. Taste Issues.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51