SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySparrow

JULY 20, 2021

Because, no matter what, there’s nothing like a survey to help you gather valuable feedback on your company. So, through means like chat surveys, gamification features, and more, you can keep your customers hooked. Here, you’d be able to have an overview of all answers, allowing for easy comparison. Make it Fun.

Guidelines 52

Guidelines Survey Examples Gamification 52

SurveySparrow

JULY 20, 2021

So, through means like chat surveys, gamification features, and more, you can keep your customers hooked. Here, you’d be able to have an overview of all answers, allowing for easy comparison. So next, you need to learn and grow from your feedback. This way, you can get at least some of your non-responders to answer it.

Guidelines 52

Guidelines Examples Survey Gamification 52

CSM Magazine

JULY 21, 2020

According to comparison site Finder, 60% of the UK’s adult population is currently working from home (WFH) during the Coronavirus lockdown. The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely.

Gamification 52

Gamification Handbook Social Media Video 52

Stella Connect

JANUARY 4, 2022

In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97