Brand Values Comparison Feedback Gamification 
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.
SurveySensum
APRIL 30, 2020
Long term association with your brand. Provide feedback for improvement (Act as a consultant). Hence, a good NPS program can make customers turn into brand ambassadors. It depends on the type of industry and frequency/value of transactions happening on a regular basis. A promoter would mean: Repeat business.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
JANUARY 4, 2022
In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly.
Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.
Expert insights. Personalized for you.
445 
Let's personalize your content