Company Customer Connectedness Customer Experience ROI 
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. What is customer experience? Customer experience is how your customers perceive their interactions with your company. What is great customer experience?
Eptica
APRIL 25, 2018
They know that they must keep innovating and improving if they are to differentiate their customer experience and therefore thrive. It found that just 13% of the 171 large companies surveyed had reached the top two (out of six) levels of its CX maturity scale. Based on our experience it comes down to four key areas: 1.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Matters
OCTOBER 1, 2018
This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries. Here’s the executive summary: Many large companies use Net Promoter® Score (NPS®) to evaluate their customers’ loyalty.
Experience Matters
DECEMBER 12, 2016
Did you know that customers who feel adoring after an experience are more than 11 times as likely to buy more from a company than customers who feel angry? And customers who feel appreciative are more than 5 times as likely to trust a company than those who feel agitated?
Experience Matters
JUNE 4, 2018
To understand how the quality of a customer’s experience – whether it was good or bad – affects their behavior, we asked 10,000 U.S. consumers about their recent interactions with more than 300 companies across 20 industries. Of the companies we evaluated, 21st Century, Comcast, Cox Communications, and New York Life Read More.
Experience Matters
JUNE 13, 2018
Few organizations deliver outstanding experiences to their customers. In fact, only 6% of companies earned an “excellent” score in the 2018 Temkin Experience Ratings. consumers about their journeys with 318 companies across 19 industries. Evaluate how different customer journeys impact five loyalty Read More.
Experience Matters
DECEMBER 20, 2016
This is the sixth year of this study that examines the CX metrics efforts within large companies. Here’s the executive summary: Temkin Group surveyed 183 companies to learn about how they use customer experience (CX) metrics and then compared their answers with similar studies we’ve […].
Expert insights. Personalized for you.
337 
Let's personalize your content