Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. Diving Deeper: What Exactly Is Personalized Customer Service?

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

CX Journey

JANUARY 11, 2018

Let’s get one thing clear, though: having multiple channels is not the same as being omnichannel. The Importance of an Omnichannel Strategy Delivering a true omnichannel experience is hard to achieve but definitely has its benefits. Ford Blakely is the founder and CEO of Zingle.

Omni-Channel 145

Omni-Channel Communication Social Media Hotels 145

Talkdesk

DECEMBER 18, 2017

Recently, a McKinsey survey pointed out that text-based communications channels like web chat, social media and email will grow from 30 percent of all customer care interactions in 2015 to as much as 48 percent in 2020. But not every brand is ready to support such high customer expectations for service.

Social Media 40

Social Media Contact Center Omni-Channel Chatbots 40

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

SurveySparrow

JUNE 21, 2019

What is Omnichannel customer experience: Omnichannel customer experience integrates text, social media, email, IMs, etc, to provide a messaging that is not only aligned but also where customers can expect the same kind of service and experience across all channels.

Omni-Channel 56

Omni-Channel Customer Experience Tips Social Media 56

CSM Magazine

FEBRUARY 21, 2022

Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service. In turn, it can help in boosting sales, drive customer retention and assist your customer support team.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52

Playvox

MAY 4, 2023

Customers today have higher expectations than ever before. Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. Is your contact center omnichannel?

Contact Center 52

Contact Center Customer Expectations Meeting Self Service 52

Comm100

APRIL 30, 2021

But while it’s crucial to offer customer service on your social media platforms, venturing into this space can be a minefield. Social media has brought an ever-increasing amount of empowerment to customers, and a growing set of expectations. Establish a jointly owned strategy. Should it be customer service?

Social Media 130

Social Media Tips Customer Service Training 130

Kustomer

AUGUST 11, 2022

In another episode of “Customer Service Secrets,” Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania, joined Larsen to discuss why focusing on the right customer gives companies a major advantage. Take in customer feedback. Customer Loyalty and Retention.

Customer Service 98

Customer Service Social Media Self Service Loyalty 98

SurveySparrow

DECEMBER 15, 2019

Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. If you look at it objectively, that is all the average customer cares about. Why do you need a Good Customer Service Strategy?

Customer Service 91

Customer Service Omni-Channel Customer Service Strategies Feedback 91

NobelBiz

APRIL 27, 2021

Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

Qualtrics

NOVEMBER 20, 2020

Email — Email remains one of the most popular service channels and gives customers the freedom to discuss an issue asynchronously, when and where they please. Social messaging — Customers want to talk to companies on the same channels they use with their friends: Facebook Messenger, Twitter DM, and WhatsApp, among others.

Customer Service 26

Customer Service Social Media Self Service Chatbots 26

Comm100

FEBRUARY 5, 2018

After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. From the rubble, a new dynamic emerged (the same one we know so well today): organizations spoke to customers and customers held the power to reply.

Social Media 123

Social Media CRM Self Service Software 123

Comm100

FEBRUARY 16, 2018

This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Recommended for you: Is Your Contact Center Ready for the New Year?

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102