How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. A Forrester study found that video chat is the most emotionally successful communications channel for health plans, with. Consumers faced long wait times to reach an agent.
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