ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 87

Social Media Self Service Customer Service Marketing 87

NobelBiz

FEBRUARY 13, 2024

Self-service Options Providing customers with robust self-service options through various channels (web, mobile, IVR) empowers them to find solutions quickly without needing direct agent interaction, reducing wait times and improving overall satisfaction.

Call Center 59

Call Center Self Service Software Contact Center 59

ProProfs Chat

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Live Chat Response Time/Wait Time Statistics. 16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Comm100

APRIL 6, 2020

Comm100’s customer engagement platform helps businesses provide digital omnichannel support and service to their customers via live chat, email, SMS, or social media. Offer communication channels that your customers expect you to be on. Free Download: Customer Engagement 2020 White Paper. White Paper.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

LiveChat

JUNE 8, 2018

Effective communication is the key to building and nurturing any relationship – be it personal or professional. Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. Reduce Waiting Times.

Communication 66

Communication Social Media B2C B2B 66

Totango

SEPTEMBER 22, 2022

Managing internal and external communications. This can be anything from downloading a white paper to signing up for a trial. Key Features : Hubspot’s platform includes tools for managing all major marketing channels, including blogging, SEO, ads, social media, videos, and live chat. Customer success.

Tools 71

Tools CRM Analytics Advertising 71

Comm100

NOVEMBER 15, 2017

You will have to try calling, chatting, emailing, or even reaching out to social media again in the hopes of connecting with someone who knows what they are talking about. Social media: whether your issue has been resolved in a single message. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

How To 111

How To First Call Resolution Social Media Contact Center 111