CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta
Customer Bliss
MAY 31, 2018
Now, as a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus. This is why so much of the initial work in CX transformation entails communicating what customer experience actually is and how it will improve the experience internally and externally.
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