Communication Customer Service Gamification Webinar 
Lumoa
FEBRUARY 21, 2023
In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. This is critical because it allows us to progress from an idea to a complete initiative to launch a product or communication at the same rate that we used to. Here are some key insights.
Vonage
OCTOBER 22, 2015
Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0:
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COPC
APRIL 1, 2024
Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Today, it offers advanced, learning-driven solutions that redefine customer service.
Experience Investigators by 360Connext
JUNE 22, 2021
Even customer journey maps can neglect key phases of the customer experience. They are sometimes focused on the ideal scenarios where issues don’t happen: All customers are happy, all products are on-time, and there’s no need for customer service to resolve customer complaints.
NobelBiz
FEBRUARY 27, 2024
Tracking these metrics can pinpoint areas for agent training and development, ultimately leading to a more skilled and efficient workforce capable of delivering superior customer service. By leveraging CRM systems, call centers can enhance customer satisfaction through tailored interactions and responses.
Kitewheel
JULY 27, 2020
By offering points, free merchandise, coupons, and more, businesses can use loyalty programs to increase long-term relationships with customers. Often, these programs are implemented by marketing teams, but they can be implemented by customer service or a dedicated team as well. Tiered Programs for Increased Gamification.
SurveySensum
SEPTEMBER 5, 2023
Elevate services by incorporating direct customer support surveys to gather insights. Note: 91% of customers are more likely to make another purchase after a positive customer service experience. So, make sure you deliver the best customer service. By gamification. And guess what?
Expert insights. Personalized for you.
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