Totango

JUNE 26, 2020

By embracing the following customer retention best practices, you can guide your customers through the current business landscape and be poised to thrive on the other side. Lean on Customer Data Segment Your Customers Be Proactive Communicators Be Flexible Revisit Goals and Success Points. Be Flexible.

Customer Retention 91

Customer Retention Telecommunications Communication Customer Success 91

TechSee

JANUARY 2, 2018

To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy. Visual engagement enhances the claim experience.

Insurance 116

Insurance Telecommunications Contact Center Video 116

Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. What is Customer Journey Orchestration?

Customer Journeys 128

Customer Journeys Touchpoint Interaction System 128

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SurveySensum

APRIL 28, 2023

” This question can help you identify specific areas where you can improve, like response times, product quality, or communication. Closing the Feedback Loop But the most important part of using NPS in customer service is what you do with the feedback you get. You need to ACT on it!

NPS 52

NPS Loyalty Measurement Customer Service 52

Optimove

APRIL 13, 2023

By creating a campaign that targets customers based on their top-up preference, then crafting campaign messaging that encourages deposits using a different payment method. But where to start when you’ve got a vast customer base, some of who are going to be more prone to the cross-selling of one product over another?

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

Optimove

APRIL 6, 2023

And some still compile customer receipts individually to determine which email each should receive. In the Forrester report, The Total Economic Impact of Optimove , the Head of Communication from an insurance company said, “We used to contact customers who had abandoned their quotes by spotting an empty spreadsheet cell in the price column.

CRM 52

CRM Marketing Telecommunications Analytics 52