ShepHyken

MARCH 12, 2021

All communication must, instead, take place digitally––even self-service. It has a lot to do in the B2B landscape as well as it connects business with customers in the era of social distancing. Your leads and customers have become totally comfortable with remote buying and self-service for support requests.

Strategy 147

Strategy Self Service Customer Journeys B2B 147

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

TechSee

FEBRUARY 1, 2021

AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX).

Trends 107

Trends Industry Telecommunications Chatbots 107

Ecrion

JUNE 12, 2018

It seems rather self explanatory though, doesn’t it? Customer communications management … it’s just the management of customer communications. So, then, what is customer communications management? As a customer, you don’t see the moving pieces behind the scenes.

Communication 59

Communication Management Telecommunications Self Service 59

Ecrion

JUNE 12, 2018

It seems rather self explanatory though, doesn’t it? Customer communications management … it’s just the management of customer communications. So, then, what is customer communications management? As a customer, you don’t see the moving pieces behind the scenes.

Communication 59

Communication Management Telecommunications Self Service 59

TechSee

OCTOBER 31, 2018

Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX).

Industry 100

Industry Telecommunications Trends Self Service 100

Ecrion

JUNE 12, 2018

It seems rather self explanatory though, doesn’t it? Customer communications management … it’s just the management of customer communications. So, then, what is customer communications management? As a customer, you don’t see the moving pieces behind the scenes.

Communication 40

Communication Management Telecommunications Self Service 40