ChurnZero

MAY 13, 2022

ChurnZero Chief Customer Officer Abby Hammer joined The CXChronicles podcast to share how she’s used the four mainstay CX pillars —team, tools, process, and feedback—to build a high-performing Customer Success organization from the ground up and turn it into the most operationalized part of the business.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

Gainsight

FEBRUARY 12, 2019

As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.

How To 81

How To Chief Customer Officer CRM Measurement 81

ChurnZero

FEBRUARY 17, 2022

The Customer Success leader perspective: how to encourage the adoption of Customer Success software. Implementing change requires the balancing of bottom-up and top-down approaches. Customer Success Around the Web. 3 Ethical Dilemmas in Customer Success – Learn three best practices for building customers for life.

Software 98

Software Customer Success How To CRM 98

ChurnZero

FEBRUARY 17, 2022

The Customer Success leader perspective: how to encourage the adoption of Customer Success software Implementing change requires the balancing of bottom-up and top-down approaches. Customer Success Around the Web 3 Ethical Dilemmas in Customer Success – Learn three best practices for building customers for life.

Software 52

Software Customer Success How To CRM 52

Chattermill

MAY 12, 2019

Joseph Michelli’s book gives readers a behind-the-scenes look at the hotel company’s secret recipe for success, delivered through interviews with employees and executives in the corporate office and on the ground. The buyers experience is changing and you need to read this book to keep up with changing way sales is undertaken.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Answer Dash

JANUARY 9, 2019

I visited Amazon headquarters in November and saw for myself that employees are just insanely focused on customers. The entire company has a customer experience mindset. A customer-first mindset is much different than hiring a chief customer officer and thinking your work is done. That’s not the case.

Trends 82

Trends Customer Experience Insurance Chatbots 82

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Chief Customer Officer 2.0 Nate Brown: (17:29). Is that right?

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52