ChurnZero

FEBRUARY 17, 2022

And the reality is, it doesn’t matter if we are talking about adopting a new email client, a new Customer Success software, a new CRM, a new HR portal—heck, even an unexpected update to your favorite web browser can create adoption paralysis. Trust me on this one, your CRM is not enough. Customer Success Around the Web.

Software 98

Software Customer Success How To CRM 98

Gainsight

FEBRUARY 12, 2019

As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.

How To 81

How To Chief Customer Officer CRM Measurement 81

ChurnZero

FEBRUARY 17, 2022

And the reality is, it doesn’t matter if we are talking about adopting a new email client, a new customer success software, a new CRM, a new HR portal—heck, even an unexpected update to your favorite web browser can create adoption paralysis. Trust me on this one, your CRM is not enough. No one will ignore this!

Software 52

Software Customer Success How To CRM 52

Chattermill

MAY 12, 2019

Joseph Michelli’s book gives readers a behind-the-scenes look at the hotel company’s secret recipe for success, delivered through interviews with employees and executives in the corporate office and on the ground. The buyers experience is changing and you need to read this book to keep up with changing way sales is undertaken.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56