ChurnZero
FEBRUARY 17, 2022
Once you really get rolling with your Customer Success software, you will never go back to trying to bend other tools to fit your Customer Success needs. The Customer Success leader perspective: how to encourage the adoption of Customer Success software. Customer Success Around the Web.
ChurnZero
FEBRUARY 17, 2022
Once you really get rolling with your Customer Success software, you will never go back to trying to bend other tools to fit your Customer Success needs. The Customer Success leader perspective: how to encourage the adoption of Customer Success software Implementing change requires the balancing of bottom-up and top-down approaches.
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Chattermill
MAY 12, 2019
Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Chief Customer Officer 2.0 by Jeanne Bliss.
Kustomer
SEPTEMBER 3, 2020
Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Chief Customer Officer 2.0 That’s so true.
Answer Dash
JANUARY 9, 2019
I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.
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