Chief Customer Officer Customer Base Effort Score Examples 
Gainsight
APRIL 14, 2022
One of the biggest paradigm shifts is an increased appreciation for the customer base. We can’t take our customers for granted — ever. Investing in customer success (CS) isn’t a nice-to-have anymore — or even merely a high priority — it’s existential. So be sure to give them credit where credit is due.
ChurnZero
MARCH 28, 2023
When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. One key to keeping customers is keeping them engaged.
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Wootric CX Blog
JULY 15, 2020
In this guest post, Nathan Lippi, Head of User Research at PandaDoc, shares a Pareto principle approach to getting the most from a B2B Net Promoter Score program. . At PandaDoc , we’ve become increasingly customer-obsessed since the introduction of our NPS program two years ago, but we feel as if we still have meaningful room for improvement.
ChurnZero
JULY 2, 2020
To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout.
Gainsight
DECEMBER 15, 2021
You will see it in the way customers talk about the product. For example, the thank you emails and the excitement felt in each check-in. As our Chief Customer Officer Kellie Capote put it, the impact was “ squishy ” at best. . New customer journeys. Customer story creation. Those include: .
ChurnZero
OCTOBER 30, 2020
We’ve taken snapshots from data across our customer base showing that customers who get the human-led onboarding typically are healthier customers than the ones that come in after the fact,” says Olson. They want to be trusted business partners and work strategically with the customers,” says Olson.
Kayako
DECEMBER 3, 2015
Google, for example, says its mission is “to organise the world’s information and make it universally accessible and useful.” Here are some examples that you’ll probably recognize: “Proactive customer service will help us cut down on failed transactions – decreasing churn and improving revenue.”
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