TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services.
TechSee
AUGUST 14, 2023
Passionate about amplifying the voices of other women, Clare launched the ‘Inspiring Women in CX’ podcast during the pandemic, which led her to founding Women in CX , the world’s first online membership community for women in customer experience and technology.
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TechSee
MARCH 7, 2023
Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. With 20 years of contact center experience, she has successfully delivered results in the demanding, fast-paced contact center environment.
BlueOcean
MARCH 8, 2016
We’ve heard the story from one of our clients, a chief customer officer who told his CEO that he’d decided to outsource their customer service and was met with “Over my dead body.” We’ll be celebrating nine years as their contact center partner soon…). Day 0 to Day 30 with Your Contact Center Partner.
Experience Investigators by 360Connext
OCTOBER 17, 2023
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.
Eptica
SEPTEMBER 3, 2015
Date: Friday, September 4, 2015 Why your CEO should work a shift in the contact center. Author: Anne-Merete Jensen In competitive markets, customer service is often the most important differentiator. A spell on the frontline helps people get a much better feel for the negatives and positives of the customer experience.
Customer Bliss
JANUARY 10, 2019
Michael Bair is a Senior Director of Member Experience who cares deeply about wowing customers, crushing goals, and developing future leaders. He has created and co-lead numerous people and culture initiatives including career progression planning, manager coaching workshops, rotational leadership programs, and cultural programming.
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