Chief Customer Officer Contact Center Culture Leadership 
Experience Investigators by 360Connext
OCTOBER 17, 2023
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.
TechSee
AUGUST 14, 2023
Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. He is currently the Strategy & Optimization Czar at Call Design North America (CDNA), the leader in workforce management solutions for contact centers. Follow on LinkedIn John R.
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TechSee
MARCH 7, 2023
Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?), Her Great Grandmother was a Wyoming homesteader.
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.
Eptica
SEPTEMBER 3, 2015
Date: Friday, September 4, 2015 Why your CEO should work a shift in the contact center. Author: Anne-Merete Jensen In competitive markets, customer service is often the most important differentiator. A spell on the frontline helps people get a much better feel for the negatives and positives of the customer experience.
Customer Bliss
JANUARY 10, 2019
CX #Leadership Click To Tweet. Michael Bair is a Senior Director of Member Experience who cares deeply about wowing customers, crushing goals, and developing future leaders. Michael has worked at everything from startups to Fortune 50 companies leading contact centers, inside sales, and customer service.
Customer Bliss
APRIL 19, 2016
I hope you listen to this and think of the small of my hand on your back, guiding your customer-driven work up the hill. He’s the Chief Customer Officer of ALSAC/St. Martin Hand is Chief Donor/Customer Officer at St. Thanks for being here. Jude Honors Donors as Assets, Episode Overview.
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