AWS Machine Learning

MARCH 12, 2024

LLMs have broad applicability, including chatbots, content generation, language translation, sentiment analysis, question answering systems, search engines, and code generation. Most current LLM chatbot solutions explicitly inform users that they should not include PII or PHI when inputting questions due to security concerns.

Chatbots 92

Chatbots Data Policies Healthcare 92

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self Service 104

Self Service Contact Center Multi-Channel Knowledge Base 104

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Financial 103

Financial Multi-Channel Marketing Analysis 103

Kustomer

APRIL 16, 2020

Once the customer has been personally identified, it is vital that both the bots and reps focus on the customer’s needs. Not only is the client’s problem important, but the means, or channel, that your company uses to resolve it should be an additional focus. My first client was CSX transportation. Vikas Bhambri: (06:39).

Customer Experience 52

Customer Experience How To Contact Center Airlines 52

Magellan Solutions

NOVEMBER 8, 2019

Private Messages and Chatbots. Since many questions are simple enough, you can use artificial intelligence and chatbots. Here are some benefits of chatbots: Works 24/7. The preferred source as to how users interact with content is through videos. Therefore, using just a single engagement channel is no longer an option.

Trends 40

Trends e-support Social Media Multi-Channel 40

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Case studies are now emerging which demonstrate the benefits of rewarding many non-purchase brand interactions. The tide is turning.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Retently

APRIL 11, 2019

However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Once you get an understanding of each customer feedback channel, you’re armed at all points to develop a viable strategy aimed at meeting your business goals.

NPS 87

NPS Survey Multi-Channel Chatbots 87