Tomorrow’s Customer Experience Starts Here with Brad Birnbaum
Kustomer
AUGUST 5, 2021
When a customer feels they’ve exhausted all efforts with DM or chatbots, oftentimes they’ll pick up the phone to contact the service line to speak with a real rep. This is why we still need human agents in CX – because humans are simply better at providing service and solving problems than chatbots. So we saw that shift.
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